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Frequently Asked Questions (about our vacation rentals)


1. How far are the homes from Disney, Sea World, and Universal?

2. What do I need to bring with me?

3. Where do I check in?

4. What time is check in and check out time?

6. Is early check in available?

7. Which house will be mine?

8. How will I find grocery stores or supermarkets?

9. Who owns the homes?

10. Is maid service included in the price?

11. Why do I have to pay for housekeeping?

12. When is the house cleaned and who cleans it?

13. What is the tax?

14. What will the weather be like during our vacation?

15. How do I know if I should get pool heat?

16. When and how do I pay for my stay?

17. What if I need to cancel?

18. Can I bring a dog or cat?

1. How far are the homes from Disney, Sea World, and Universal?

a. Our homes are all less than 15 minutes from these major attractions.

2. What do I need to bring with me?

a. Towels and linens, cooking and eating utensils are all provided. One roll of toilet paper per bathroom is provided. You may want to bring oversized pool towels with you, as well as a package of toilet paper, and food. There are numerous grocery stores between I-4 and our check in office which sell all three of these items. For your convenience, we've created a packing list which you can download by clicking here.

3. Where do I check in?

a. The Orlando Lodging Company maintains several different welcome centers, and we will send you directions to the welcome center that is closest to the home that you have reserved. Some of our homes are equipped with a keyless entry system, and whenever possible we will send you directions to arrive directly at the vacation home or townhome and enter using a 4 digit code which we will supply you with, eliminating the need for an extra stop at a welcome center. Arrival directions will be emailed and mailed to you two weeks prior to your arrival date, or within 48 hours if you are making a reservation for an arrival within two weeks.

4. What time is check in and check out time?

a. Check in is at 4:00pm, and check out is at 11:00am.

5. Is express check in/check out available?

a. Yes! For an extra fee of $50.00 we can provide you with directions straight to the house, as well as an electronic or "lockbox" code with which you can gain access to the home. In this case, you will not need to stop by our office upon arrival or departure.

6. Is early check in available?

a. Yes! For an extra fee of $40.00 we will make the necessary arrangements to allow for a 12:00pm check in.

7. Which house will be mine?

a. Due to unforeseeable events and cancellations requiring us to rearrange our inventory arrangements, and guests attempting to check in directly at their designated vacation home rather than our check-in center, we typically do not disclose the exact addresses of the homes until your check in date.

8. How will I find grocery stores or supermarkets?

a. Following our arrival directions, you will pass at least two grocery stores/markets/supermarkets on the way to our office and your vacation home. "Publix" is a leading supermarket chain, as well as "Albertsons," "Goodings," and "Winn-Dixie."

9. Who owns the homes?

a. Families like yours, who wanted to own a vacation home without the expense, privately own all of our pool homes and townhomes! Click here to get more information about how you can own a vacation home and let vacationers pay for it!

10. Is maid service included in the price?

a. If you're staying at least 5 nights, you won't have to pay a cleaning or housekeeping fee. We do not have daily or weekly maid service (except upon request and for an additional fee) but the units are thoroughly cleaned and sanitized prior to your arrival, and the washers and dryers included in every unit are free to use.

If you are staying 2, 3, or 4 nights, you will have to pay an additional cleaning fee, which is clearly displayed during the reservation process. The cleaning fee ranges in price from $60 to $125, depending on the type and number of bedrooms in your vacation home or townhome.

11. Why do I have to pay for housekeeping?

a. Housekeeping is charged only on stays of 4 nights or less. If you are staying at least 5 nights, we will pay for the housekeeping for you. These fees cover the costs of cleaning and sanitizing the home before and after each stay.

12. When is the house cleaned and who cleans it?

a. All of our homes are thoroughly cleaned and sanitized by our own team of professional housekeepers. Homes are cleaned before and after each arrival, but not during your stay, unless you order a separate "mid-stay clean."

13. What is the tax?

a. State and local taxes are 13% on all charges, including extras such as housekeeping and pool heat.

14. What will the weather be like during our vacation?

a. It definitely won't be snowing! Our hottest months are usually late July to late August, and our coldest months are usually mid-December to mid-February. The remainder of the year in Florida you ought to be able to blend in wearing a t-shirt, shorts, and flip flops! For more detailed information, please consult the weather channel chart below:

Month Low
(°F)
High
(°F)
Rain
(in.)
Snow
(in.)
January 49 72 2.1 0
February 49 75 2.83 0
March 57 80 3.2 0
April 58 86 2.19 0
May 63 90 3.96 0
June 69 91 7.39 0
July 73 92 7.78 0
August 73 92 6.32 0
September 70 91 5.62 0
October 61 87 2.82 0
November 54 76 1.78 0
December 51 75 1.83 0

15. How do I know if I should get pool heat?

a. We recommend ordering pool heat if you are planning to visit during October through April. Pool heat during the months of December and January are a must if you or your children plan to spend a significant amount of time in the pool. Pool heat is an extra $25 per night and is available as an option in the reservation process.

16. When and how do I pay for my stay?

a. When you're ready to make a reservation, the only thing you have to pay for is the first night's rent plus tax. The rest is due two weeks prior to your arrival. You can make as many or as few payments as you'd like, it just needs to be paid in full at least two weeks prior to your arrival date. We accept Visa, MasterCard, American Express, and Discover, as well as personal checks, money orders, and cashiers checks.

Want to rent a super-deluxe-monster home for a month next summer? No problem. Just make the reservation with everything your heart desires, and pay as much as you can every weeks. $50 here, $100 there, and by the time your vacation comes around, you've already paid for it! The Orlando Lodging Company is happy to provide you with the flexibility of setting up your own payment plan if that's what you prefer!

17. What if I need to cancel?

a. No problem! You can cancel up to two weeks prior to your arrival date, and you only lose a $25 cancellation fee. Everything else you've paid will be refunded back to you. If you cancel within 2 weeks of your arrival date, you would lose only the first night plus tax. We do not offer any refunds for cancellations within 24 hours of arrival.

18. Can I bring a dog or cat?

a. We do allow dogs and cats in some homes, but we must know beforehand that you're bringing the family pet. Some of our guests have serious allergies, and for this reason certain homes are reserved for those traveling with animals. There is a $150.00 non-refundable pet deposit which is required if you would like to bring your pet. This option is offered during the reservation process online.